Writers spend a lot of time focusing on the main character (MC), particularly if the story is written in first person. But what about the secondary characters? The best friend? The older sister?
Sometimes when a scene with multiple characters isn't working, it can be helpful to think about the action from another character's point of view. If the MC is arguing with her best friend at lunch, you may have a good handle on the MC's emotions and the events that led up to the argument. But what about the BFF? She can't be manipulated to say what you need for the plot to move forward. She should be a believable character with her own set of emotions and actions. What if she was telling the story? What happened during her morning that might be contributing to the argument? What is she feeling about the MC? You wouldn't necessarily add all of this background (and probably shouldn't, in most cases), but working on the supporting characters can help a scene-gone-wrong.
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